Refund and Returns Policy

Effective Date: [02.15.2025]

At [Yawnova] (“we,” ), we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a return and refund policy subject to the terms and conditions below.

1. Return Eligibility

We accept returns under the following conditions:
• Items must be returned within (Within 30 days) days from the delivery date.
• Items must be unused, in their original packaging, and in resellable condition.
• Certain products, such as [list any non-returnable items, e.g., perishable goods, custom-made products, personal care items], are non-returnable.

To start a return, please contact our customer support at [info@yawnova.com] with your order details.

2. Refund Policy

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved:
• Refunds will be processed within [5] business days.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to our error or a defective product.

3. Exchanges

We offer exchanges for defective or damaged items. If you need an exchange, please contact us with photos of the damaged item at [Your Contact Email].

4. Return Shipping • Customers are responsible for return shipping costs unless the item is defective or incorrect.
   • We recommend using a trackable shipping method to ensure we receive your return.
5. Cancellations

Orders can be canceled within [Insert Number] hours of purchase if they have not yet been shipped. Contact us immediately if you wish to cancel.

6. Contact Us

For any questions regarding returns and refunds, please reach out to us at:

[Yawnova]
[info@yawnova.com]
[304 Xingtian Road, Tianbian Community, Beifeng Street, Fengze District, Quanzhou City, Fujian Province, China]

This policy is designed to provide a fair and clear return process. We appreciate your understanding and support!